Synchrony (NYSE: SYF) is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $140 billion in sales financed and 80.3 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. More information can be found at www.synchrony.com and through Twitter: @Synchrony.
We’ve built relationships with national and regional retailers, healthcare providers, manufacturers and more. We serve hundreds of thousands of partner locations across the U.S. and Canada, and each one is important to us.
Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more.
Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.LEARN MORE
“Synchrony is a great place to work because of the amazing benefits, opportunities for advancement and diversity.”Justin Tramber, Fraud Analyst
We’re proud to say we’ve built a culture that stands for strong Values and a shared Vision and Mission. It’s a core part of our DNA, and a bold declaration of our commitment to do the right thing: for our partners, for our customers, and for our team members.
Our Vision is to build a future where every ambition is within reach. And we work towards that each day by creating financial and technology solutions to move our customers and partners forward – we consider this our Mission.
Our Values mark our past, inform our actions every day, and inspire our future.
“Being honest means doing the right thing when no one is looking.”Sandeep Virk, Risk
“Being responsible is owning my actions.”Amanda Puckett, Collections
“Being passionate means getting it right no matter what it takes.”Greg Wigent, Sales
“Caring is lifting one another up.”Pam Branham, Information Technology
“Driven means always moving, doing, reaching.”Behunco Kinder, Human Resources
“Being bold means thinking differently, challenging the status quo.”John Murphy, Finance
Chief Executive Officer
“When you combine our experience and agility, we help clients win.”
Margaret Keane is the Chief Executive Officer of Synchrony, one of the nation’s premier consumer financial services companies. A member of its Board of Directors, she led the company’s successful initial public offering in July 2014 and split-off from GE in November 2015.
Her passion for emerging technology and employee development has solidified Margaret’s reputation as a leader in the field. She has been recognized as one of American Banker’s “Top 25 Most Powerful Women in Finance” for 11 consecutive years (#4 in 2017) and one of Fortune’s “Most Powerful Women” for the past three years (#25 in 2017). Fortune also named Margaret to their “Businessperson of the Year” list (#33 in 2016).
During an 18-year career with GE Capital, Margaret led the Retail Card platform as President and CEO beginning in 2004. She expanded her responsibilities in 2011 to become President and CEO of their North American Retail Finance business. Earlier, she held leadership roles that spanned consumer finance, vendor financial services, operations and quality. Margaret also held various leadership roles during 16 years with Citibank, where she began her career.
Margaret serves on the Allstate Corporation Board of Directors. Margaret is also dedicated to giving back to the community and serves on the National Board of Directors and chairs the Development Committee for buildOn, serves as a member of the St. John's University Board of Trustees, serves on the National Multiple Sclerosis Society Connecticut Chapter Board of Trustees and is a Member of the Board of Overseers and a Member of the Patient Care Committee at Memorial Sloan Kettering Cancer Center. Margaret is also the President of the Synchrony Foundation that funds Synchrony's citizenship platform, Families that Work.
She earned her Bachelor’s degree and an MBA from St. John’s University. Margaret is married with two children and currently resides in Connecticut.
“We're focused on results and delivering for our partners and customers. That’s the foundation of our future.”
Brian Doubles is the President of Synchrony. With more than two decades of business and financial expertise, Brian is responsible for accelerating Synchrony’s growth and diversification. He leads business strategy, venture investments and M&A, enterprise data analytics, customer experience, marketing (including new product introduction, product management and digital platforms) and the expansion of the company’s direct to consumer banking and products strategy.
Prior to this role, he was Executive Vice President and Chief Financial Officer of Synchrony for 10 years (which includes the period prior to Synchrony’s separation from GE in 2014). As CFO, Brian was responsible for several critical areas including investor relations, financial planning, tax, treasury, and more. Brian has a proven track record operating in various economic cycles and has earned a strong reputation for his deep domain expertise, strategic thinking and financial and risk discipline. He was a key partner with the CEO in separating Synchrony from GE and taking it public in 2014.
Earlier, he served in various roles of increasing responsibility and management after starting at GE in 1998. He held several key financial roles at across GE in audit, treasury, consumer finance and financial planning and analysis. Brian was also named a “40 under 40 Outstanding Financial Executives” by Treasury & Risk in 2010.
Brian received a B.S. in Engineering from Michigan State University. He currently resides in Connecticut with his wife and children.
EVP & Chief Customer Engagement Officer
“Design thinking and advanced analytics are enabling us to personalize and improve the customer experience like never before.”
Michael Bopp is Executive Vice President, Chief Customer Engagement Officer of Synchrony. He is responsible for leading Synchrony’s Enterprise Customer Experience organization, comprised of both its customer journey and enterprise analytics teams. This organization is chartered with leveraging the latest in data, advanced analytics, and journey design to uncover, develop and integrate customer-centric solutions into Synchrony’s execution platforms.
Prior to joining Synchrony, Michael was President and Chief Operating Officer at Argus Information and Advisory Services, a global data and analytics company focused on the credit card and retail banking segment. At Argus, Michael led products and delivery teams, while also managing all operational functions (Finance, Legal, HR) for the 650+ FTE business. Prior to his role at Argus, Michael did a short stint at TD Ameritrade as their head of Analytics and Database Management. Before taking the role at TDA, Michael worked for 6.5 years in the GE Capital Retail Card Finance Divisions, where he performed various Finance and Analytics roles, including business development pricing, Dual Card Analytics and modeling. When he left GE Capital, he was head of Analytics and Pricing for RCF.
Michael began his career at Citigroup, starting as a programmer in their Cards Division and subsequently leading various analytics teams across Finance and Decision Management.
EVP & Chief Human Resources Leader
“Our culture is truly special. We have created an environment where inclusion & development are not just initiatives, but enablers to our greatness.”
DJ Casto is Executive Vice President and Chief Human Resources Leader of Synchrony. Previously, he served as Senior Vice President, Human Resources for the Chief Operating Officer and Chief Financial Officer and their organizations consisting of 9,000+ Synchrony employees in 20 locations in the US, India, and the Philippines. He joined Synchrony in 2014 serving as HR Client Leader for the Corporate Governance Functions: Finance, Risk, Credit, Regulatory, Compliance, Legal and Internal Audit, where he helped manage the integration and separation from General Electric.
DJ started his career at PepsiCo and held several roles of increasing responsibility within HR Field Operations. He later became Director of Labor Relations where he led labor and employee relations for the North America Beverages business, a division with over $14B in revenue. In that role, DJ managed all aspects of union awareness strategies and programs. After that, DJ served as Senior Director Global Organization Development responsible for global career development and succession planning.
EVP & CEO, CareCredit
“We’re committed to providing meaningful financial solutions and more to help enable care for consumers.”
Alberto “Beto” Casellas brings nearly three decades of experience to his role as EVP & Chief Executive Officer for CareCredit. Prior to his current role, Beto served as EVP & Chief Customer Engagement Officer, focusing on accelerating customer engagement and core analytics processes and initiatives across Synchrony. His deep domain expertise, general management experience and proven relationship and project skills were critical to driving increased cardholder and partner engagement. Beto also has held leadership assignments in the Retail Card Client Initiatives Group, Sales, Operations, P&L leadership and e-commerce in various businesses throughout GE, including GE Supply, GE Structured Services and GE Capital Consumer Finance. He has also held global operations assignments in Argentina and Brazil.
He is very involved in the community and is currently the Executive Sponsor of the Synchrony Hispanic Network+. He also serves on the Board of Directors of Domus Kids, a Stamford, CT non-profit organization that helps thousands of our most vulnerable youth in the Stamford area experience success.
Beto graduated from Yale University with a BA in Economics. He currently resides in Weston, CT with his wife and two sons. He enjoys spending time with his family, running, playing golf, reading, and cooking.
EVP, Chief Credit Officer and Capital Management Leader
“Risk management is core to everything we do—striking a sustainable balance between risk and growth.”
As the executive vice president, chief credit officer and capital management leader, Henry Greig is responsible for leading key aspects of Synchrony’s first line of defense. His responsibilities include stress testing, capital planning and reserves/loss forecasting. He also leads Synchrony’s credit organization. He most recently served as Synchrony’s chief risk officer.
During his 25 years with GE, he has held various leadership roles in the consumer finance business, including modeling and analysis, risk management, consumer acquisitions and database marketing.
Henry’s deep expertise in consumer finance has been credited for providing stability for the business in a challenging economic climate. In 2009, he was recognized for risk excellence by the chairman and CEO of GE Capital for his contributions to the success of the business.
EVP & Chief Operating Officer
“It is rewarding to be part of an organization so focused on winning for our clients, customers and employees.”
As the Chief Operating Officer for Synchrony, Kurt Grossheim brings a breadth of leadership experience to the role. His career has spanned both domestic and international consumer lending, as well as leadership roles in operations, business integration, risk management, and business development. His experience includes being a General Manager for one of GE’s credit card portfolios with a few hundred locations. Kurt also has led GE Capital Bank in Austria as CEO, from 2002-2004, and served as Chief Operations Officer of GE Service Bank in Germany. He has served as the Risk Management Leader for Colonial Penn Insurance, and held numerous other positions since joining GE in 1990.
EVP & Head of Direct to Consumer
“Connecting with our partners and consumers is our unique differentiator. Providing experiences, capabilities and products will delight our consumers in new and engaging ways”
As Executive Vice President and Head of Direct to Consumer at Synchrony, Curtis is responsible for the expansion of the company’s direct to consumer banking and products strategy.
Curtis brings more than two decades of consumer finance experience, including 25 years with Synchrony (including the time prior to its separation from GE in 2014). Prior to this role, he was the Senior Vice President, General Manager and leader of the Diversified Client Group at Synchrony, overseeing several key partner portfolios. Curtis is known for strategic relationship building skills and his devotion to diversity and inclusion.
Curtis was previously at GE Consumer Finance where he held roles in operations, business development and client development. He led various business divisions in the US, Argentina, Brazil, Canada and Mexico. Curtis began his career at Sprint where he held leadership roles in several departments.
Curtis is recognized as a thought leader and growth zealot. Curtis is the founding leader of Synchrony’s African American Diversity Network and serves as an executive mentor and sponsor. He also serves on the Business Advisory Board of the College of Business at Dillard University.
He graduated from DeVry University with a degree in Computer Information Systems.
EVP & Chief Information Officer
“We’re passionate about how technology can transform and grow our business. Payments innovation is a key focus.”
As the Chief Information Officer of Synchrony, Carol drives our overall Information Technology strategy and vision, with a continuous focus on payments innovation. As CIO, Carol leads growth for our company, our clients and customers by delivering innovative solutions, driving the company’s digital transformation, and developing strong technology partnerships.
Prior to Synchrony, Carol served as CIO of GE Capital Retail Finance. In her ten years with GE, Carol held a variety of senior leadership roles, focused on IT Governance, Security, Business Development, Digital and Marketing. Before joining GE, Carol spent nearly a decade in technology consulting at Accenture. She focused on the financial services sector, delivering strategic and complex technology initiatives to drive growth and operational excellence for clients.
Carol is committed to diversity in the workplace and mentoring women in technology, serving as the executive sponsor of Synchrony’s Women’s Network and our Summer Immersion Program for Girls Who Code. She chairs the Technology Working Group and co-chairs the Innovation Steering Committee at Synchrony. Named one of the most Influential Women in Payments in 2016, Carol is passionate about driving a culture of innovation at Synchrony.
Throughout her more than 20 years in Information Technology, Carol has leveraged her deep technology and financial services background to develop creative technology solutions to meet the needs of customers and clients.
EVP & Chief Audit Executive
“Everyone is focused on doing what is right for our customers and clients with courageous integrity.”
Mark Martinelli brings 30 years of financial services experience and deep audit expertise to his role as Chief Audit Executive at Synchrony. He is responsible for strengthening and expanding the Synchrony Internal Audit Function, including Risk, Compliance, Finance, Ops, Technology and Audit Practices, as well as ensuring we remain well positioned as a regulated and publicly traded company.
Mark has a proven track record of leading diverse and challenging functions. In his previous position at HSBC North American Holdings, he held the role of SEVP & Chief Auditor for North American operations, auditing the strategy, reporting and regulation of $400 billion in assets. He joined HSBC in 1999 and held positions of increasing responsibility during his 15-year tenure, including SVP and director of financial planning, CFO and Chief Administration Officer, and President and CEO of HSBC.com. Earlier career positions include roles with Republic National Bank of New York, and KPMG’s Financial Services practice.
EVP, CEO Payment Solutions & Chief Commercial Officer
“We’re innovating products and capabilities that help our merchants grow, enable personalized customer experiences and, most importantly, empower our consumers to make purchases anytime, anywhere”
Neeraj Mehta is the executive vice president, chief executive officer of Payment Solutions and chief commercial officer of Synchrony. Formerly Neeraj was the EVP, Business Strategy and Development, where he built out a new function for Synchrony overseeing corporate strategy, payment innovation, strategic partnerships, Synchrony Ventures and acquisitions.
Neeraj joined GE in 1996 and held numerous executive roles at GE Capital, including president and CEO of GE Capital, Commercial Distribution Finance, and operating three business units during his 20 years with GE.
EVP, Business Strategy and Development
“Synchrony's strategic vision serves as our compass to help us confidently develop and deliver the best experience for our customers and clients.”
As Executive Vice President, Business Strategy and Development, Trish Mosconi is responsible for defining, developing and executing Synchrony’s strategic vision. Trish also leads Synchrony’s merger and acquisition (M&A) activities, network partnerships, and corporate venture arm, Synchrony Ventures. Prior to joining Synchrony in early 2018, Trish had more than two decades of consulting experience in financial services, retail, consumer, high tech, and various manufacturing and service-based industries.
Trish joined Synchrony in early 2018 from BlackRock, where she was Manager Director for the Financial Markets Advisory (FMA) Group and leader of the Strategic Consulting practice. Prior, she was a Partner and Managing Director in the Financial Services practice at the Boston Consulting Group for six years where she directed the team’s growth strategies and led multiple large-scale global business transformation efforts. Trish was also a Partner at McKinsey & Company for 11 years where she held several leadership roles in the Financial Services and Technology & Operations practices.
EVP, General Counsel & Secretary
“Treating our customers well is fundamental to our mission.”
With 25 years of legal experience, Jon Mothner brings his expertise to the role of General Counsel for Synchrony. He has held the same role for the past five years at GE Capital Retail Finance and for the past three years at Synchrony online banking, and previously served as Chief Litigation Counsel and later the Chief Compliance Officer for GE Consumer Finance. His experience with GE Capital dates back to 2000, when he joined the Consumer Finance business as Litigation Counsel.
Jon earned his strong reputation early in his legal career, serving as a federal prosecutor with the U.S. Attorney’s Office in the Eastern District of New York. He specialized in the investigation and prosecution of financial crimes, including securities fraud, money laundering and bank fraud. In addition, Jon previously worked in the litigation group with a high-profile law firm, and clerked for U.S. District Court Judge Longobardi in the District of Delaware.
EVP & CEO, Retail Card
“We’re always thinking about how to improve the experience—for our clients and their customers.”
As the CEO of Retail Card, Tom Quindlen brings deep leadership experience in corporate finance to the executive leadership team. He previously served as Vice President and CEO of GECC Corporate Finance through 2013, President of GECC Corporate Lending, North America through 2009, and VP and CMO for GECC Commercial Financial Services through 2005. Earlier in his career, he gained global leadership experience as a VP of Sales and Marketing in Tokyo and a Director of Business Development and Marketing in London.
Tom has a proven track record leading companies to achieve growth. In his previous roles, he built strong teams specializing in providing asset-based, cash flow and structured loans and leases to mid-sized companies for working capital, growth and turnarounds. His experience spans multiple retail categories.
Tom is also well recognized for his passion for community service and regularly mentors young talent. He has served as a Corporate Citizenship Leader and campaign Co-Leader for the United Way.
EVP & Chief Marketing Officer
“It starts with our partner-centric model and from there it’s all about providing their customers the best integrated experience we can to drive value, loyalty and sales.”
In the role of Chief Marketing Officer, Bart Schaller is focused on innovation and growth for Synchrony and for our partners. Bart is committed to driving new growth strategies, including developing new products, channels and value propositions for both business-to-business and business-to-consumer segments. His commitment is built upon over 25 years of insights working directly with major retailers on strategies to increase sales and expand customer relationships. He has developed and launched many new card and business programs, successfully repositioned value propositions, and integrated programs with retailers’ core market strategies.
Most recently, Bart was SVP, Business Development, where he led new partner program sales activities, M&A opportunities and strategic investments. Prior to this role, Bart was the Vice President and General Manager for the GE Retail Consumer Finance Walmart relationship. In that role he was responsible for the overall growth and performance of the card programs with Walmart. In 2003, he was promoted to Vice President, Marketing for JCPenney Credit Services. Following several progressive roles in Operations, Marketing and Client Development, he joined the Lowe’s Credit Services Team as Marketing leader in 1999.
EVP & Chief Financial Officer
“To deliver on long term success – we must continue to execute on financial and strategic growth”
Brian Wenzel is the Executive Vice President and Chief Financial Officer (CFO) for Synchrony. As CFO he oversees accounting and controllership, financial planning and analysis, tax, investor relations and treasury. He has more than 30 years of experience in financial and strategic management, including 21 years at Synchrony (including the time prior to its separation from GE in 2014).
Prior to being appointed to this role in May 2019, Brian was Synchrony’s Deputy Chief Financial Officer, and earlier, the CFO of Synchrony’s Retail Card platform. He was an integral part of the Retail Card leadership team, helping develop and expand key partnerships, while also having responsibility for operating and strategic plans, quarterly operating results, and financial management of new and existing partnerships. Brian continued to strategically diversify and expand this platform to best optimize growth for Synchrony and its partners.
Prior to this role, he held roles in business development, growth and investments for Synchrony and earlier for GE's Treasury and Global Funding Operation. He was also an Assistant Controller for GE’s Consumer North American Finance Business. Before working at GE, Brian worked for PricewaterhouseCoopers and held various roles in a start-up healthcare venture.
EVP & Chief Risk Officer
“Earning and maintaining clients' and customers' trust is essential for achieving our business objectives and meeting regulatory standards.”
As executive vice president and chief risk officer for Synchrony Financial, Paul Whynott reports directly to the Risk Committees for Synchrony Financial/Synchrony Bank and administratively to the CEO. Paul oversees and has full responsibility for all aspects of the Synchrony Risk function. Paul is responsible for establishing and implementing standards for the identification, management, measurement, monitoring and reporting of risk on an enterprise-wide basis. In collaboration with the CEO and the CFO, he has responsibility for developing an appropriate risk appetite with corresponding limits that aligns with supervisory expectations; this risk appetite statement has been approved by the Synchrony Financial Board of Directors. Paul regularly reports to our Board of Directors and the Risk Committee on risk management and regulatory matters.
Paul’s initial role with Synchrony was chief regulatory officer where his responsibilities included ensuring our business met regulatory expectations, as well as overseeing compliance, supervisory affairs and regulatory strategy.
Before joining Synchrony Financial, Paul held a number of challenging and critical leadership roles at the Federal Reserve Bank New York (FRBNY) over a 21-year period. Most recently, he served as a senior vice president in their Financial Institution Supervision Group, in the role of senior supervising officer responsible for Citigroup. Prior to that role, Paul oversaw the supervision of the U.S. operations for UBS. He has also served as the lead onsite supervisor for JPMorgan Chase and the Bank of New York Mellon at the Federal Reserve.
Paul’s financial experience also includes leading an analytical team focused on monitoring and identifying trends in the capital markets, and producing analysis of these trends for the benefit of senior FRBNY management and supervisory staff.
We're shaping the future of retail financing and customer engagement every day. How? We combine technology and analytics to stay ahead of emerging trends, then pilot new programs and partnerships to deliver innovative solutions fast.LEARN MORE
Life happens – and it happens to cost more than some families can afford. Through our citizenship platform, Synchrony Families that Work, we seek to improve the lives of working families who are struggling to realize their unique ambitions. Synchrony Families that Work focuses on providing basic needs to today’s working families — safe and stable housing for families who are homeless or on the verge of homelessness, childcare for parents who need a safe place for their children while they work, and economic security so families can really move ahead.
“Many working families simply need a hand. The Families that Work Program can make a real difference in helping them to move forward and bring stability into their lives.”– Margaret Keane, Synchrony CEO
In addition, Synchrony employees are encouraged to volunteer their time to many community projects that support the local needs in their communities.LEARN MORE
True diversity is more than talk. It's connecting, coming together and turning ideals into action. We're committed to inclusion–with programs built on honest interaction and collaboration. Together, we build bridges that help us all work better.LEARN MORE