We’re shaping the future of retail financing and customer engagement every day. How? We combine technology and analytics to stay ahead of emerging trends, then pilot new programs and partnerships to deliver innovative solutions fast.
SyPI (Synchrony Plug-In)
Our Synchrony Plug-In™ is a fully integrated native ‘plug-in’ that’s embedded within a retailer’s mobile app to allow shoppers to apply for credit, service their account, pay using their digital card, access loyalty rewards, receive promotions and push notifications, make account payments and more. SyPI is available for both iOS and Android apps.
Voice Payments with Alexa Skill
Using Amazon Alexa helps simplify the task of servicing a credit card – making it a quick process by eliminating the time and effort that’s needed to log in to the app or go online. Via voice prompts, cardholders can check their balance, hear a list of recent purchases, and pay their Synchrony Bank issued Amazon credit card bill.
Digital Buy is a rapid checkout button positioned throughout the shopping process that drives increased cart conversion by allowing the merchant to position their own card as the preferred payment option. Some of the benefits of Digital Buy include carrying the retailer’s branding throughout the transaction, allowing pre-fill of the cardholder address, and providing customers with a known and trusted payment method.
The mobile point-of-sale (mPOS) is a paperless-capable application channel designed to be a Synchrony hosted, fully responsive platform that enables our retailers to offer credit apply & buy capability on any merchant-owned device in stores. Built in a React framework, mPOS is cutting-edge User Interface in terms of design, speed of page loading and time to complete. Powered by our content management and branding engine, it allows for highly customizable branding.
Our intelligent virtual agent, Sydney, is available to provide quick and easy support for financial product customers such as log-in troubles, fee waivers and account questions. We leverage a closed loop process to ensure continuous learning and tuning.
A huge component of this success is driven by our Innovation Stations: talented, cross-functional teams focused on emerging technology, ideation and agile development of new products. Our rapid-prototyping sessions and other engagements develop new solutions for our partners and customers.