Manage your JCPenney Card online
Quickly manage your account, pay your bill, and more.
Frequently Asked Questions
Have questions? We have answers.
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If you have a JCPenney Mastercard, you may need to activate your card before you use it. Check the label on your card for activation instructions.
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Yes, just bring valid photo identification to the customer service area in any JCPenney Store and they will issue you a temporary card to allow you to purchase that day in the store.
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Your JCPenney Credit Card or JCPenney Mastercard can be used at all JCPenney Stores, and jcp.com. If you have a JCPenney Mastercard, it can be used worldwide- anywhere Mastercard is accepted.
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Visit the online JCPenney Store locator.
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Once you’ve been approved for a JCPenney Credit Card or JCPenney Mastercard online, it will take 7-10 business days to receive your card in the mail. If you don't receive your card within 10 business days, please contact JCPenney Credit Services.
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If you did not receive an immediate decision to your online credit application, you will receive correspondence from us via mail in 7-10 business days.
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Yes. After you log-in, select replacement card from the e-Service menu. The card will be sent to the address on record.
Please Note: This online form should not be used if your card was lost or stolen. Lost or stolen cards should be reported immediately by calling JCPenney Credit Services.
Your JCPenney Credit Card or JCPenney Mastercard® is issued by Synchrony Bank. The Synchrony Bank Privacy Policy governs the use of the JCPenney Credit Card or JCPenney Mastercard®. The use of this site is governed by the use of the Synchrony Bank Internet Privacy Policy, which is different from the privacy policy of JCPenney. The content and documents displayed may not all be provided in Spanish.
The JCPenney Mastercard® is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
The Contactless Indicator mark, consisting of four graduating arcs, is a trademark owned by and used with permission of EMVCo, LLC.