Suppliers are critical to Synchrony's success and we have committed to build strong relationships with qualified suppliers whose capabilities align with our values and business goals.
Synchrony actively engages with business of various sizes. As we grow our supplier network, our focus remains on broadening access and opportunity across our supply chain.
Do you have new and innovative products and ideas? Tell us about your company and your unique ambitions to partner with us by completing a profile. We'll review your profile for future sourcing projects and contact you if we see a fit. Read our Supplier Welcome Package to learn more about becoming a Synchrony supplier.
Thanks for all you do for us! We're here for you, too. Everyone has questions occasionally, so these tools and tips will help you navigate our Sourcing and Supplier Risk Management.
Synchrony has partnered with Coupa to manage our source to pay and supplier data. Coupa is an automated platform and industry leader in applications pertaining to Sourcing, Contract Management, eProcurement, Invoicing, Payment and Supplier Risk Management. Suppliers can register and create a free account with Coupa to use their Coupa Supplier Portal (CSP) to self-serve and manage their profile information with Synchrony.
A one-stop-shop to get registered and set-up in CSP
Need to register to use CSP? Start here!
After registering for CSP, create your account
Find answers to registration, sign in and account questions
Learn how invoices are accepted using Coupa
Review instructions for creating/editing invoices
Learn how to view and manage your invoices here
Invoice questions? Review this FAQ guide
Learn the ways to receive purchase orders
Learn how to view & manage your purchase orders
Purchase Orders questions? Review this FAQ guide
Do you have a problem? Let us know! Email Technical Support at: VM@SYF.COM
Our primary focus is to execute comprehensive Supplier Risk Management that proactively identifies, mitigates, and manages risks associated with the use of third party suppliers delivering the best overall performance and complies with the many regulatory requirements in this area.
Performance reviews
Site visits
Compliance with laws and regulations
Training requirements
Problem escalation
Responses to emergency
Questionnaires: Data security, financial health, business continuity, compliance, technology
MIS Reports: SLAs, performance, service, delivery, defects
Subcontractor compliance
Services changes
Current contact information
Customer complaints
Issue escalation
Responses to questionnaires listed above