Contacting Synchrony Bank
Questions about our savings products?
We’re here to help!
1-866-226-5638
For hearing impaired service, please use an operator relay service to call.
For international customers: 937-534-3624
Availability
24/7 automated telephone service
Bankers are available:
- Monday - Friday: 8:00 a.m. to 10:00 p.m. ET
- Saturday and Sunday: 8:00 a.m. to 5:00 p.m. ET (IRA, Trust, & Business teams are unavailable)
Once logged in, Bank customers can reach a secure message center via their Inbox to send messages to our Bankers as documents.
Returning forms and for regular mail:
Synchrony Bank
P.O. Box 669802
Dallas, TX 75266-0955
For expedited overnight service:
Synchrony Bank
3000 Kellway Drive, Suite 120
Carrollton, TX 75006
For questions about a Synchrony Mastercard® or all other retail credit cards, contact us here.
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FAQs
Our most frequently-asked questions are always available and like to help, too
What is Synchrony Bank’s routing number?
Are Synchrony Bank deposit accounts FDIC insured?
What is an APY? How does it relate to Interest Rate?
How do I make deposits into my bank account?
What is a CD?
How do I fund my new CD?
How do I fund my CD from another bank account to Synchrony Bank?
When is my CD’s maturity date?