Contacting Synchrony Bank
Questions about our savings products?
We’re here to help!
For hearing impaired service, please use an operator relay service to call.
For international customers: 937-534-3624
24/7 automated telephone service
- Monday - Friday: 8:00 a.m. to 10:00 p.m. ET
- Saturday and Sunday: 8:00 a.m. to 5:00 p.m. ET (IRA, Trust, & Business teams are unavailable)
Once logged in, Bank customers can reach a secure message center via their Inbox to send messages to our Bankers as documents.
Returning forms and for regular mail:
Synchrony Bank
P.O. Box 669802
Dallas, TX 75266-0955
For expedited overnight service:
Synchrony Bank
3000 Kellway Drive, Suite 120
Carrollton, TX 75006
For questions about a Synchrony Mastercard® or all other retail credit cards, contact us here.
Need a quick answer right now?
FAQs
Our most frequently-asked questions are always available and like to help, too
