Synchrony

Who We Are

Synchrony What We Do

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home, along with award-winning consumer banking products. With more than $140 billion in sales financed and 80.3 million active accounts, Synchrony brings deep industry expertise, actionable data insights, innovative solutions and differentiated digital experiences to improve the success of every business we serve and the quality of each life we touch. More information can be found at www.synchrony.com and through Twitter: @Synchrony.

We’ve built relationships with national and regional retailers, healthcare providers, manufacturers and more. We serve hundreds of thousands of partner locations across the U.S. and Canada, and each one is important to us.

Our financial expertise spans key product areas, including apparel, electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, other retail, elective healthcare procedures and services, and more.

Our investments in technology across multiple platforms—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.

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working for a company

“Synchrony is a great place to work because of the amazing benefits, opportunities for advancement and diversity.”

Justin Tramber, Fraud Analyst
By The Numbers
Synchrony History
Synchrony in Deposits
Synchrony Financed Sales
Synchrony Customer Accounts
Synchrony Employees

Our Vision, Mission and Values

We’re proud to say we’ve built a culture that stands for strong Values and a shared Vision and Mission. It’s a core part of our DNA, and a bold declaration of our commitment to do the right thing: for our partners, for our customers, and for our team members.

Our Vision is to build a future where every ambition is within reach. And we work towards that each day by creating financial and technology solutions to move our customers and partners forward – we consider this our Mission.

Our Values mark our past, inform our actions every day, and inspire our future.

Synchrony Honesty

Honest

Honesty Value

“Being honest means doing the right thing when no one is looking.”

Sandeep Virk, Risk
Synchrony Responsability

Responsible

Synchrony Responsability

“Being responsible is owning my actions.”

Amanda Puckett, Collections
Synchrony Passion

Passionate

Synchrony Passion

“Being passionate means getting it right no matter what it takes.”

Greg Wigent, Sales
Synchrony Caring

Caring

Synchrony Caring

“Caring is lifting one another up.”

Pam Branham, Information Technology
Synchrony Driven

Driven

Synchrony Driven

“Driven means always moving, doing, reaching.”

Behunco Kinder, Human Resources
Synchrony Bold

Bold

Synchrony Bold

“Being bold means thinking differently, challenging the status quo.”

John Murphy, Finance
Meet Our Leadership
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Margaret Keane

President and Chief Executive Officer

Synchrony Financial

“When you combine our experience and agility, we help clients win.”

ABOUT

Margaret Keane is President and Chief Executive Officer of Synchrony, one of the nation’s premier consumer financial services companies. A member of its Board of Directors, she led the company’s successful initial public offering in July 2014 and split-off from GE in November 2015.

Her passion for emerging technology and employee development has solidified Margaret’s reputation as a leader in the field. She has been recognized as one of American Banker’s “Top 25 Most Powerful Women in Finance” for 11 consecutive years (#4 in 2017) and one of Fortune’s “Most Powerful Women” for the past three years (#25 in 2017). Fortune also named Margaret to their “Businessperson of the Year” list (#33 in 2016).

During an 18-year career with GE Capital, Margaret led the Retail Card platform as President and CEO beginning in 2004. She expanded her responsibilities in 2011 to become President and CEO of their North American Retail Finance business. Earlier, she held leadership roles that spanned consumer finance, vendor financial services, operations and quality. Margaret also held various leadership roles during 16 years with Citibank, where she began her career.

Margaret serves on the Allstate Corporation Board of Directors. Margaret is also dedicated to giving back to the community and serves on the National Board of Directors and chairs the Development Committee for buildOn, serves as a member of the St. John's University Board of Trustees, serves on the National Multiple Sclerosis Society Connecticut Chapter Board of Trustees and is a Member of the Board of Overseers and a Member of the Patient Care Committee at Memorial Sloan Kettering Cancer Center. Margaret is also the President of the Synchrony Foundation that funds Synchrony's citizenship platform, Families that Work.

She earned her Bachelor’s degree and an MBA from St. John’s University. Margaret is married with two children and currently resides in Connecticut.

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Michael Bopp

EVP & Chief Customer Engagement Officer

Synchrony Financial

“Design thinking and advanced analytics are enabling us to personalize and improve the customer experience like never before.”

ABOUT

Michael Bopp is Executive Vice President, Chief Customer Engagement Officer of Synchrony. He is responsible for leading Synchrony’s Enterprise Customer Experience organization, comprised of both its customer journey and enterprise analytics teams. This organization is chartered with leveraging the latest in data, advanced analytics, and journey design to uncover, develop and integrate customer-centric solutions into Synchrony’s execution platforms.

Prior to joining Synchrony, Michael was President and Chief Operating Officer at Argus Information and Advisory Services, a global data and analytics company focused on the credit card and retail banking segment. At Argus, Michael led products and delivery teams, while also managing all operational functions (Finance, Legal, HR) for the 650+ FTE business. Prior to his role at Argus, Michael did a short stint at TD Ameritrade as their head of Analytics and Database Management. Before taking the role at TDA, Michael worked for 6.5 years in the GE Capital Retail Card Finance Divisions, where he performed various Finance and Analytics roles, including business development pricing, Dual Card Analytics and modeling. When he left GE Capital, he was head of Analytics and Pricing for RCF.

Michael began his career at Citigroup, starting as a programmer in their Cards Division and subsequently leading various analytics teams across Finance and Decision Management.

HIGHLIGHTS

  • Holds a B.A. in Psychology from The Johns Hopkins University and an M.A. in Industrial and Organizational Psychology from The University of Connecticut.
  • Serves on General Assembly’s Data Science Standards Board.
  • Married to Stefania, has three children and lives in New Canaan, CT.
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DJ Casto

EVP & Chief Human Resources Leader

Synchrony Financial

“Our culture is truly special.  We have created an environment where inclusion & development are not just initiatives, but enablers to our greatness.”

ABOUT

DJ Casto is Executive Vice President and Chief Human Resources Leader of Synchrony.  Previously, he served as​ Senior Vice President, Human Resources for the Chief Operating Officer and Chief Financial Officer and their organizations consisting of 9,000+ Synchrony employees in 20 locations in the US, India, and the Philippines.  ​He joined Synchrony in 2014 serving as HR Client Leader for the Corporate Governance Functions: Finance, Risk, Credit, Regulatory, Compliance, Legal and Internal Audit, where he helped manage the integration and separation from General Electric.

DJ started his career at PepsiCo and held several roles of increasing responsibility within HR Field Operations.  He later became Director of Labor Relations where he led labor and employee relations for the North America Beverages business, a division with over $14B in revenue.  In that role, DJ managed all aspects of union awareness strategies and programs.  After that, DJ served as Senior Director Global Organization Development responsible for global career development and succession planning. 

HIGHLIGHTS

  • Earned a Bachelor’s of Science degree in Business Administration and a Master’s of Science degree in Industrial Relations from West Virginia University.
  • Serves as a Board member of the West Virginia University MSIR Executive Alumni Board, BuildOn for Connecticut, and Jobs for America's Graduates (JAG).
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Brian Doubles

EVP & Chief Financial Officer

Synchrony Financial

“We're focused on results and delivering for our partners and customers. That’s the foundation of our future.”

ABOUT

Brian D. Doubles has been our Executive Vice President, Chief Financial Officer since February 2014. He served as Chief Financial Officer of GE's North American retail finance business since January 2009 and as a member of the Board of Directors of the Bank since 2009. Brian has a proven track record operating in various economic cycles and has earned a strong reputation for his deep domain expertise and financial and risk discipline.

From July 2008 to January 2009, Brian served as Vice President of Financial Planning and Analysis of GE's global consumer finance business. From March 2007 to July 2008, Brian led the wind down of GE's U.S. mortgage business (WMC Mortgage) as Chief Financial Officer and subsequently Chief Executive Officer. From May 2006 to March 2007, Brian served as Vice President Financial Planning and Analysis of GE's North American retail finance business. From January 2001 to May 2006, he served in roles of increasing responsibility for GE's internal audit staff. From February 1998 to January 2001, he held various roles as part of a GE management leadership program.  Brian was named a GECC Officer in 2009.  Brian received a B.S. in Engineering from Michigan State University.

HIGHLIGHTS

  • Named one of "40 under 40 Outstanding Financial Executives" by Treasury & Risk, 2010
  • Earned a Bachelor’s degree in Engineering from Michigan State University
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Alberto ‘Beto’ Casellas

EVP & CEO, CareCredit

Synchrony Financial

“We’re committed to providing meaningful financial solutions and more to help enable care for consumers.”

ABOUT

Alberto “Beto” Casellas brings nearly three decades of experience to his role as EVP & Chief Executive Officer for CareCredit. Prior to his current role, Beto served as EVP & Chief Customer Engagement Officer, focusing on accelerating customer engagement and core analytics processes and initiatives across Synchrony. His deep domain expertise, general management experience and proven relationship and project skills were critical to driving increased cardholder and partner engagement. Beto also has held leadership assignments in the Retail Card Client Initiatives Group, Sales, Operations, P&L leadership and e-commerce in various businesses throughout GE, including GE Supply, GE Structured Services and GE Capital Consumer Finance. He has also held global operations assignments in Argentina and Brazil.

He is very involved in the community and is currently the Executive Sponsor of the Synchrony Hispanic Network+. He also serves on the Board of Directors of Domus Kids, a Stamford, CT non-profit organization that helps thousands of our most vulnerable youth in the Stamford area experience success.

Beto graduated from Yale University with a BA in Economics. He currently resides in Weston, CT with his wife and two sons. He enjoys spending time with his family, running, playing golf, reading, and cooking.

HIGHLIGHTS

•    Earned a bachelor’s degree in Economics from Yale University.
•    Executive Sponsor of the Synchrony Hispanic Network+.
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Henry Greig

EVP, Chief Credit Officer and Capital Management Leader

Synchrony Financial

“Risk management is core to everything we do—striking a sustainable balance between risk and growth.”

ABOUT

As the executive vice president, chief credit officer and capital management leader, Henry Greig is responsible for leading key aspects of Synchrony’s first line of defense. His responsibilities include stress testing, capital planning and reserves/loss forecasting. He also leads Synchrony’s credit organization. He most recently served as Synchrony’s chief risk officer.

During his 25 years with GE, he has held various leadership roles in the consumer finance business, including modeling and analysis, risk management, consumer acquisitions and database marketing.

Henry’s deep expertise in consumer finance has been credited for providing stability for the business in a challenging economic climate. In 2009, he was recognized for risk excellence by the chairman and CEO of GE Capital for his contributions to the success of the business.

HIGHLIGHTS

  • Earned a Master’s degree in Applied Mathematics from Rensselaer Polytechnic Institute and a Bachelor’s degree in Mathematics from Bowdoin College.
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Kurt Grossheim

EVP & Chief Operating Officer

Synchrony Financial

“It is rewarding to be part of an organization so focused on winning for our clients, customers and employees.”

ABOUT

As the Chief Operating Officer for Synchrony, Kurt Grossheim brings a breadth of leadership experience to the role.  His career has spanned both domestic and international consumer lending, as well as leadership roles in operations, business integration, risk management, and business development. His experience includes being a General Manager for one of GE’s credit card portfolios with a few hundred locations. Kurt also has led GE Capital Bank in Austria as CEO, from 2002-2004, and served as Chief Operations Officer of GE Service Bank in Germany. He has served as the Risk Management Leader for Colonial Penn Insurance, and held numerous other positions since joining GE in 1990.

HIGHLIGHTS

  • Earned a degree in Business Administration from the University of Notre Dame. 
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Carol Juel

EVP & Chief Information Officer

Synchrony Financial

“We’re passionate about how technology can transform and grow our business. Payments innovation is a key focus.”

ABOUT

As the Chief Information Officer of Synchrony, Carol drives our overall Information Technology strategy and vision, with a continuous focus on payments innovation. As CIO, Carol leads growth for our company, our clients and customers by delivering innovative solutions, driving the company’s digital transformation, and developing strong technology partnerships.

Prior to Synchrony, Carol served as CIO of GE Capital Retail Finance. In her ten years with GE, Carol held a variety of senior leadership roles, focused on IT Governance, Security, Business Development, Digital and Marketing. Before joining GE, Carol spent nearly a decade in technology consulting at Accenture. She focused on the financial services sector, delivering strategic and complex technology initiatives to drive growth and operational excellence for clients.

Carol is committed to diversity in the workplace and mentoring women in technology, serving as the executive sponsor of Synchrony’s Women’s Network and our Summer Immersion Program for Girls Who Code. She chairs the Technology Working Group and co-chairs the Innovation Steering Committee at Synchrony. Named one of the most Influential Women in Payments in 2016, Carol is passionate about driving a culture of innovation at Synchrony.

Throughout her more than 20 years in Information Technology, Carol has leveraged her deep technology and financial services background to develop creative technology solutions to meet the needs of customers and clients.

HIGHLIGHTS

  • Earned a Bachelor’s degree from College of the Holy Cross.
  • Mentor to Women in Technology.
  • Named one of the 25 Most Influential Women in Payments (PaymentsSource 2016 and 2017).
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Mark Martinelli

EVP & Chief Audit Executive

Synchrony Financial

“Everyone is focused on doing what is right for our customers and clients with courageous integrity.”

ABOUT

Mark Martinelli brings 30 years of financial services experience and deep audit expertise to his role as Chief Audit Executive at Synchrony. He is responsible for strengthening and expanding the Synchrony Internal Audit Function, including Risk, Compliance, Finance, Ops, Technology and Audit Practices, as well as ensuring we remain well positioned as a regulated and publicly traded company.

Mark has a proven track record of leading diverse and challenging functions. In his previous position at HSBC North American Holdings, he held the role of SEVP & Chief Auditor for North American operations, auditing the strategy, reporting and regulation of $400 billion in assets. He joined HSBC in 1999 and held positions of increasing responsibility during his 15-year tenure, including SVP and director of financial planning, CFO and Chief Administration Officer, and President and CEO of HSBC.com. Earlier career positions include roles with Republic National Bank of New York, and KPMG’s Financial Services practice.

HIGHLIGHTS

  • Earned a Bachelor’s degree in Accounting from St. John’s University.
  • Licensed as a Certified Public Accountant registered in NYS and a Chartered Global Management Accountant.
  • Certified as an Anti-Money Laundering Specialist.
  • Serves on the Board of Trustees and the Audit Committee for the Baruch College Fund, and as an Advisory Board Member to St. John’s University Dept. of Accounting and Tax.
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Neeraj Mehta

EVP, CEO Payment Solutions & Chief Commercial Officer

Synchrony Financial

“We’re innovating products and capabilities that help our merchants grow, enable personalized customer experiences and, most importantly, empower our consumers to make purchases anytime, anywhere”

ABOUT

Neeraj Mehta is the executive vice president, chief executive officer of Payment Solutions and chief commercial officer of Synchrony. Formerly Neeraj was the EVP, Business Strategy and Development, where he built out a new function for Synchrony overseeing corporate strategy, payment innovation, strategic partnerships, Synchrony Ventures and acquisitions.

Neeraj joined GE in 1996 and held numerous executive roles at GE Capital, including president and CEO of GE Capital, Commercial Distribution Finance, and operating three business units during his 20 years with GE.

HIGHLIGHTS

  • Appointed officer of GE Company in 2010.
  • Executive sponsor and board member of internal and external Asian Pacific American councils.
  • Earned a Master’s degree in finance and banking from Syracuse University and a Bachelor’s degree in Social Ecology from the University of California, Irvine.
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Trish Mosconi

EVP, Business Strategy and Development

Synchrony Financial

“Synchrony's strategic vision serves as our compass to help us confidently develop and deliver the best experience for our customers and clients.”

ABOUT

As Executive Vice President, Business Strategy and Development, Trish Mosconi is responsible for defining, developing and executing Synchrony’s strategic vision. Trish also leads Synchrony’s merger and acquisition (M&A) activities, network partnerships, and corporate venture arm, Synchrony Ventures. Prior to joining Synchrony in early 2018, Trish had more than two decades of consulting experience in financial services, retail, consumer, high tech, and various manufacturing and service-based industries.

Trish joined Synchrony in early 2018 from BlackRock, where she was Manager Director for the Financial Markets Advisory (FMA) Group and leader of the Strategic Consulting practice. Prior, she was a Partner and Managing Director in the Financial Services practice at the Boston Consulting Group for six years where she directed the team’s growth strategies and led multiple large-scale global business transformation efforts. Trish was also a Partner at McKinsey & Company for 11 years where she held several leadership roles in the Financial Services and Technology & Operations practices.

HIGHLIGHTS

  • Earned Master in Business Administration from Columbia University and a B.S. in Accounting and Finance from Lehigh University.
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Jonathan Mothner

EVP, General Counsel & Secretary

Synchrony Financial

“Treating our customers well is fundamental to our mission.”

ABOUT

With 25 years of legal experience, Jon Mothner brings his expertise to the role of General Counsel for Synchrony. He has held the same role for the past five years at GE Capital Retail Finance and for the past three years at Synchrony online banking, and previously served as Chief Litigation Counsel and later the Chief Compliance Officer for GE Consumer Finance. His experience with GE Capital dates back to 2000, when he joined the Consumer Finance business as Litigation Counsel.

Jon earned his strong reputation early in his legal career, serving as a federal prosecutor with the U.S. Attorney’s Office in the Eastern District of New York. He specialized in the investigation and prosecution of financial crimes, including securities fraud, money laundering and bank fraud. In addition, Jon previously worked in the litigation group with a high-profile law firm, and clerked for U.S. District Court Judge Longobardi in the District of Delaware.

HIGHLIGHTS

  • Earned a law degree from the New York University School of Law and a Bachelor’s degree in Economics from Hobart College.
  • Board member of the Pro Bono Partnership, a nationally recognized provider of free business and transactional legal services to nonprofits.
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Tom Quindlen

EVP & CEO, Retail Card

Synchrony Financial

“We’re always thinking about how to improve the experience—for our clients and their customers.”

ABOUT

As the CEO of Retail Card, Tom Quindlen brings deep leadership experience in corporate finance to the executive leadership team. He previously served as Vice President and CEO of GECC Corporate Finance through 2013, President of GECC Corporate Lending, North America through 2009, and VP and CMO for GECC Commercial Financial Services through 2005. Earlier in his career, he gained global leadership experience as a VP of Sales and Marketing in Tokyo and a Director of Business Development and Marketing in London.

Tom has a proven track record leading companies to achieve growth. In his previous roles, he built strong teams specializing in providing asset-based, cash flow and structured loans and leases to mid-sized companies for working capital, growth and turnarounds. His experience spans multiple retail categories.

Tom is also well recognized for his passion for community service and regularly mentors young talent. He has served as a Corporate Citizenship Leader and campaign Co-Leader for the United Way.

HIGHLIGHTS

  • Mentor, GE’s Experienced Commercial Leadership Program.
  • Earned a Bachelor’s degree in Accounting from Villanova University.
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Bart Schaller

EVP & Chief Marketing Officer

Synchrony Financial

“It starts with our partner-centric model and from there it’s all about providing their customers the best integrated experience we can to drive value, loyalty and sales.”

ABOUT

In the role of Chief Marketing Officer, Bart Schaller is focused on innovation and growth for Synchrony and for our partners.  Bart is committed to driving new growth strategies, including developing new products, channels and value propositions for both business-to-business and business-to-consumer segments.  His commitment is built upon over 25 years of insights working directly with major retailers on strategies to increase sales and expand customer relationships.  He has developed and launched many new card and business programs, successfully repositioned value propositions, and integrated programs with retailers’ core market strategies.  

Most recently, Bart was SVP, Business Development, where he led new partner program sales activities, M&A opportunities and strategic investments. Prior to this role, Bart was the Vice President and General Manager for the GE Retail Consumer Finance Walmart relationship. In that role he was responsible for the overall growth and performance of the card programs with Walmart. In 2003, he was promoted to Vice President, Marketing for JCPenney Credit Services.  Following several progressive roles in Operations, Marketing and Client Development, he joined the Lowe’s Credit Services Team as Marketing leader in 1999.

HIGHLIGHTS

  • Earned a BBA in Marketing from Southern Methodist University.
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Paul Whynott

EVP & Chief Risk Officer

Synchrony Financial

“Earning and maintaining clients' and customers' trust is essential for achieving our business objectives and meeting regulatory standards.”

ABOUT

As executive vice president and chief risk officer for Synchrony Financial, Paul Whynott reports directly to the Risk Committees for Synchrony Financial/Synchrony Bank and administratively to the CEO. Paul oversees and has full responsibility for all aspects of the Synchrony Risk function. Paul is responsible for establishing and implementing standards for the identification, management, measurement, monitoring and reporting of risk on an enterprise-wide basis. In collaboration with the CEO and the CFO, he has responsibility for developing an appropriate risk appetite with corresponding limits that aligns with supervisory expectations; this risk appetite statement has been approved by the Synchrony Financial Board of Directors. Paul regularly reports to our Board of Directors and the Risk Committee on risk management and regulatory matters.

Paul’s initial role with Synchrony was chief regulatory officer where his responsibilities included ensuring our business met regulatory expectations, as well as overseeing compliance, supervisory affairs and regulatory strategy.

Before joining Synchrony Financial, Paul held a number of challenging and critical leadership roles at the Federal Reserve Bank New York (FRBNY) over a 21-year period. Most recently, he served as a senior vice president in their Financial Institution Supervision Group, in the role of senior supervising officer responsible for Citigroup. Prior to that role, Paul oversaw the supervision of the U.S. operations for UBS. He has also served as the lead onsite supervisor for JPMorgan Chase and the Bank of New York Mellon at the Federal Reserve.

Paul’s financial experience also includes leading an analytical team focused on monitoring and identifying trends in the capital markets, and producing analysis of these trends for the benefit of senior FRBNY management and supervisory staff.

HIGHLIGHTS

  • Named Executive Sponsor of Synchrony’s LGBT + Diversity Network in July 2017.
  • Earned a Bachelor’s degree in Economics from Connecticut College and an MBA in Finance from the Columbia School of Business, Columbia University.
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Awards
Working Mother 100 Best Companies 2018

Working Mother 100 Best Companies 2018

AmericanBankerMostPowerfulWomenFinance

American Banker Most Powerful Women for 11 Consecutive Years

(Margaret Keane)

Best for Vets Employers, 2018 Military Times

Best for Vets Employers, 2018 Military Times

Benchmark Portal Top Contact Center

Benchmark Portal Top Contact Center 2018

(1st Place)

BenchmarkPortalCertifiedCenter

Benchmark Portal Certified for 5 Consecutive Years

TheCandidateExperienceAwards

The Candidate Experience Awards 2017

GreatPlacetoWork

Great Place to Work 2017 for Financial Services & Insurance

BestWorkPlaces

Best Work Places for Diversity 2018

BestPlacestoWork

LGBTQ Equality 2017 and 2018

Fortune 100 Best Companies To Work

Fortune 100 Best Companies to Work For® 2019

The Best Employers for Diversity

Forbes 2018, The Best Employers for Diversity

Innovation

Synchrony Innovation
Innovation Stations

We're shaping the future of retail financing and customer engagement every day. How? We combine technology and analytics to stay ahead of emerging trends, then pilot new programs and partnerships to deliver innovative solutions fast.

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Corporate Citizenship

Synchrony Community
Synchrony Families That Work: A Corporate Citizenship Program That Helps Synchrony Engage More

Life happens – and it happens to cost more than some families can afford.  Through our citizenship platform, Synchrony Families that Work, we seek to improve the lives of working families who are struggling to realize their unique ambitions.  Synchrony Families that Work focuses on providing basic needs to today’s working families — safe and stable housing for families who are homeless or on the verge of homelessness, childcare for parents who need a safe place for their children while they work, and economic security so families can really move ahead.

“Many working families simply need a hand. The Families that Work Program can make a real difference in helping them to move forward and bring stability into their lives.”– Margaret Keane, Synchrony CEO​​​​​​​​​​​​​​​​​​​

In addition, Synchrony employees are encouraged to volunteer their time to many community projects that​ support the local needs in their communities.

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Diversity and Inclusion

Synchrony Diversity
Altogether Better Uniting for Inclusion

True diversity is more than talk. It's connecting, coming together and turning ideals into action. We're committed to inclusion–with programs built on honest interaction and collaboration. Together, we build bridges that help us all work better.

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