2024 CCPA Metrics: Synchrony

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2024 CCPA ANALYTICS

Request Not Verifiable

Month	Received	Denials***	Time (Days)**
Jan	16	16	3
Feb	22	22	2
Mar	14	14	3
Apr	14	14	5
May	17	17	4
Jun	22	22	12
Jul	11	11	4
Aug	21	21	3
Sept	19	19	3
Oct	30	30	3
Nov	21	21	3
Dec	14	14	3

Right to Transparency for Profiling

Month	Received	Denials***	Time (Days)**
Jan	3	0	5
Feb	5	0	6
Mar	5	0	7
Apr	5	0	10
May	6	0	4
Jun	4	0	2
Jul	1	0	2
Aug	3	0	11
Sept	7	0	5
Oct	0	0	0
Nov	4	0	15
Dec	2	0	2

Right to Revoke Consent

Month	Received	Denials***	Time (Days)**
Jan	0	0	0
Feb	0	0	0
Mar	0	0	0
Apr	0	0	0
May	0	0	0
Jun	1	1	0
Jul	0	0	0
Aug	1	1	0
Sept	1	1	0
Oct	0	0	0
Nov	0	0	0
Dec	0	0	0

Right to Rectify

Month	Received	Denials***	Time (Days)**
Jan	2	0	21
Feb	2	0	21
Mar	8	0	29
Apr	2	0	20
May	7	0	13
Jun	0	0	0
Jul	0	0	0
Aug	1	0	43
Sept	4	0	71
Oct	3	0	13
Nov	3	0	17
Dec	4	0	8

Right to Opt out of Sharing

Month	Received	Denials***	Time (Days)**
Jan	6	0	4
Feb	5	0	6
Mar	9	0	6
Apr	9	0	9
May	10	0	3
Jun	7	0	2
Jul	2	0	2
Aug	7	0	10
Sept	12	0	6
Oct	2	0	12
Nov	5	0	7
Dec	3	0	6

Right to Opt out of Sensitive PII

Month	Received	Denials***	Time (Days)**
Jan	0	0	0
Feb	0	0	0
Mar	2	0	15
Apr	0	0	0
May	0	0	0
Jun	0	0	0
Jul	0	0	0
Aug	0	0	0
Sept	0	0	0
Oct	0	0	0
Nov	0	0	0
Dec	0	0	0

Right to Erase

Month	Received	Denials***	Time (Days)**
Jan	4	4	5
Feb	6	6	4
Mar	8	8	10
Apr	9	9	7
May	9	9	6
Jun	6	6	3
Jul	5	5	4
Aug	6	6	6
Sept	17	17	7
Oct	3	3	7
Nov	7	7	6
Dec	3	3	1

Right to Access

Month	Received	Denials***	Time (Days)**
Jan	2	0	8
Feb	9	0	5
Mar	7	0	10
Apr	6	0	6
May	6	0	6
Jun	6	2	2
Jul	0	0	0
Aug	3	0	8
Sept	12	1	7
Oct	1	0	8
Nov	4	0	6
Dec	3	0	1

*Median number of days taken to complete Customer Access Requests.

**Average number of days taken to complete Customer Erasure Requests.

***Reasons for denials

1. Request not verifiable
2. Information exempt from obligation to delete