Employee Co-Design Spurs Innovation and Business Success

94% of U.S. Employees Say Synchrony is a Great Place to Work

Key Highlights

• Synchrony named No. 2 Best Company to Work For in the U.S. by Fortune and Great Place to Work®
• 94% of U.S. employees say Synchrony is a great place to work, citing flexibility, constructive feedback, and a people-first culture
• Employee listening and co-design initiatives drive innovation, flexible hybrid work, career development, and comprehensive wellness benefits

STAMFORD, Conn. – April 2, 2025 – Celebrating its people-centric culture that expands access to credit for consumers and helps businesses thrive, Synchrony (NYSE: SYF) was named today by Fortune magazine and Great Place to Work® as the number 2 Best Company to Work For® in the U.S.

“I’m incredibly proud of our team and what we’ve built together,” said Brian Doubles, President and CEO of Synchrony. “Our people are true partners in our success and there’s no question we’re a great place to do great work because of them. We listen to and trust our employees to drive innovation and results, and that trust has elevated both our business and culture. Together, we’re delivering positive impact to tens of millions of people, hundreds of thousands of businesses, and the many communities where we live and work.”

“In the more than 30 years we’ve studied the workplace, our data proves that how you treat people shows up in your financial performance,” said Michael C. Bush, CEO of Great Place To Work. “When you measure trust, you uncover the potential that exists in an organization. Employees at companies on this list have higher levels of trust in their leaders and in their organization, unlocking their creativity, passion and resilience.”

In the most recent Great Place to Work U.S. employee survey, 94% of Synchrony employees say that Synchrony is a great place to work (compared to 57% at a typical U.S. company), 93% say that the company’s way of working gives them the flexibility they need, and 92% say their manager provides constructive feedback to deliver on performance expectations.

Hear from Synchrony employees

“To be the best, you need to lead for all. And to do that, you need to listen to all,” said DJ Casto, Executive Vice President and Chief Human Resources Officer at Synchrony. “We’ve made listening tools a core part of our DNA. We actively engage in dialogue with our employees to shape the kind of employee experience that leads to a high-performing culture.”

Synchrony makes listening, testing, and learning a consistent part of its approach to co-designing programs and initiatives together with employees: 

• Hybrid work and flexibility. Based on feedback, the company offers a flexible hybrid work model that allows employees—including hourly employees to work from home, the office, or both. Synchrony also reimagined its workspaces for purposeful collaboration and added weekly “Connection Days,” inviting people to engage in-person for innovation, networking or skills training.
• Enhancing Coaching and Leadership. Synchrony adopted more frequent manager-employee coaching that built trust, set clear goals and created a continuous feedback loop that empowers employees to innovate, develop and grow. Synchrony also trained leaders to better understand employee perspectives and provide real-time feedback.
• Advancing career development, skills training. The company provides skills building programs at all levels including for call center associates (STEP program), an early career rotational program (BLP), tech apprenticeships and job swaps. Employees gain valuable skills that open future career opportunities.
• Total wellness and benefits. Synchrony offers robust well-being benefits, including integrated wellness tools, well-being coaches, a sabbatical program, and career and financial counseling. The company also provides 22 weeks of paid maternity leave for birthing parents, 12 weeks of paid parental leave for all new parents, up to 60 days of backup childcare and eldercare benefits, and family planning benefits.

To learn more about Synchrony and hear from employees, visit:  https://www.synchronycareers.com/life-at-synchrony/

Frequently Asked Questions

Q: What distinguishes Synchrony as one of the best companies to work for in the U.S.?
A: Synchrony’s strong culture of listening and trust, flexible hybrid work model, frequent coaching, career development opportunities, and comprehensive wellness benefits drive employee satisfaction and innovation, resulting in recognition as the No. 2 Best Company to Work For.

Q: How does Synchrony incorporate employee feedback into its workplace programs?
A: Synchrony employs listening tools and co-design approaches to actively engage employees in shaping programs such as flexible work arrangements, leadership coaching, and skills development initiatives.

Q: What kinds of career development programs does Synchrony offer?
A: Synchrony provides a variety of programs, including the STEP program for call center associates, an early career rotational program (BLP), technical apprenticeships, and job swaps to build skills and expand career opportunities.

Q: What wellness and benefits does Synchrony provide to support its employees?
A: Benefits include integrated wellness tools, well-being coaches, sabbaticals, career and financial counseling, 22 weeks paid maternity leave, 12 weeks paid parental leave, backup childcare and eldercare, and family planning resources.

About the Fortune 100 Best Companies to Work For

Great Place to Work selected the 100 Best list by gathering and analyzing more than 1.3 million confidential survey responses representing the experiences of more than 8.4 million U.S. employees. Of those, over 670,000 responses were received from employees at eligible companies, and this list is based on that feedback. Organizations are assessed on their efforts to create generous, supportive, high-performance work experiences for every employee in the organization. Companies must be Great Place To Work Certified™ with 1,000 or more employees in the U.S. and cannot be a government agency. Read the full methodology.

About Synchrony

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoor, pet and more. We have an established and diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations and healthcare service providers, which we refer to as our “partners.” We connect our partners and consumers through our dynamic financial ecosystem and provide them with a diverse set of financing solutions and innovative digital capabilities to address their specific needs and deliver seamless, omnichannel experiences. We offer the right financing products to the right customers in their channel of choice. For more information, visit www.synchrony.com.