Welcome to State of Pay, a showcase of the new, now and next in commerce, payments and technology for those seeking innovative ways to enhance and grow their business.
Tech That's Changing the World of Shopping
Where and how consumers shop is changing rapidly thanks to advances in technology. Four technologies, including biometrics, artificial intelligence, voice assistants and virtual and augmented reality, are changing the game for frictionless payments.
Voice Commerce: The Super Power of the Smart Speaker
From buying coffee on the quick, to splitting the dinner check with friends or even paying rent, today’s shoppers are discovering the convenience, security and speed of mobile utilities.
The rise of digital DNA
What happens when shoppers ditch their wallets in favor of storing personal information digitally?
Moving at the Speed of Commerce
The convergence of technologies such as voice assistants and smartphones, along with AI-powered data and privacy and security tools, is fueling faster, more integrated and more contextual shopping experiences. Executives from Synchrony and Amazon Pay
AI is Radically Changing the Retail Landscape
Artificial intelligence is already changing the way we shop and buy from making credit decisions faster to allowing us to use our voices to buy products. Synchrony’s chief technology officer Greg Simpson offers insight into how AI technologies
Building Connections with Gen Z
Building connections among Generation Z means thinking differently
Contextual Commerce: Shopping Anytime, Anywhere
Contextual commerce is making that our new reality.
Driving Loyalty Through Personalized Shopping Experiences
Shoppers are more informed than ever before. Microsoft Global Retail Director Karen Garrette says data can help retailers create personalized experiences that build loyal relationships.
The Right Data Can Help Target the Perfect Customer
New technologies are providing retailers with unprecedented amounts of customer data. The challenge, according to industry experts, is figuring out how to use it.
Seamless Payments Help Retailers Put Customer Experience First
In the future, frictionless payments will simplify and streamline checkouts. State of Pay met with retail leaders to hear how the payment process, as shoppers know it, is disappearing.
Go Big By Looking Small
Location, location, location. The defining adage of the real estate industry has made its way to retail, though these days location is more about knowing...
What’s Old is New
State of Pay with Synchrony shows how cameras can do a lot more than keep an eye on merchandise.
The gift of easier giving
If occasions for gift-giving are meant to be joyous, why are they often a headache? Whatever the reason – Wedding? Father’s Day? Second cousin’s dog’s wedding? -- there are challenges galore to getting the right gift...
Loyalty is hot Hot HOT
The summer season is prime for retailers to tailor loyalty programs. Summertime. The air is warmer. The days are longer. Perfect for barbeques, enjoying the outdoors, and everyone’s favorite pastime: shopping?
Here Today, Here Tomorrow: 4 Trends Shaping Retail
Blink and you might miss it. ...Or so flash-in-the-pan trends tend to go. While some may sound familiar, these tactics are shaping new — and lasting — precedents in retail, delivering speed and innovative experiences.
How Digital Wallets Create Retail Opportunity
As more people embrace the powerful, convenient tools their phones offer, a growing number of shoppers are leaving their physical cards and wallets at home, opting to transact via mobile instead. Here are some of the core opportunities mobile wallets affo
Mobile Wallet Superusers
Digital pioneers are going cash and cardless – and aren’t looking back
The State of Pay in 2019
Technology is accelerating the pace of change throughout retail. But in 2019, mobile and artificial intelligence look to be two dominant drivers that will foster enhanced experiences for both the customer and the retailer.
Getting to Know You: Driving Loyalty
Loyalty programs used to be simple. The more customers purchased, the more a company rewarded them. But consumers today expect far more from companies to gain their loyalty over the long term.
The Cutting Edge of Customer Experience is…Apps?
The transformative technology of the next ten years is the same technology that transformed the last ten years: Apps.
The 4 Pillars of Loyalty in Customer Lifetime Value
Few metrics better illustrate a company’s wellbeing than Customer Lifetime Value. In previous eras, retailers could employ tried and true loyalty practices that would reliably juice CLV. Today, they are challenged with savvy customers who demand more fo
Surprise Retailer, Now You're a Tech Company
Retail has seen some dramatic shifts over the last decade. The dust is starting to settle, though, and a clearer picture is emerging of what tomorrow’s retail landscape may look like. And while there is no magic formula for success, retailers from acros
5 Advantages of Contextual Commerce
Technology has enabled consumers to purchase whenever and wherever they choose. Retailers who enable this will win the day
Tech is Altering the Retail Landscape at Lightning Speed
Here's some non-news: Retail is evolving. But the speed, extent and direction of retail’s transformation is so drastic that it requires a deeper look.
Introducing the Audio Wallet: Voice Commerce
The overwhelming success of voice-controlled smart speakers has accelerated the pending widespread adoption of voice commerce.
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